Delivery Policy

At Pietra Gallery, we always have plenty of stock on hand, making it easy for us to deliver to you within a short time frame. We will always endeavor to make sure that your tiles are delivered in pristine condition, at the most competitive price. We deliver all around Melbourne and Geelong and are always on hand to offer help, hints, and tips to our customers.

We understand that sourcing tiles and supplies can be stressful, which is why all customers can inspect their goods prior to delivery. We also offer next day delivery to Melbourne and Geelong metropolitan areas (24 hours notice required) but are able to deliver anywhere in Australia no matter how big or small, just call us for a quote.

Return and Exchange Policy

We want our customers to be satisfied, so we’re more than happy to provide refunds within 48 hours of purchase if your tiles are damaged, defective or wrongly supplied.

We do ask that if goods are returned, they are in their original condition and accompanied by any packaging that they arrived in. Unfortunately, specially ordered stones, stones that have already been laid, altered or damaged cannot be returned, so make sure to take the appropriate precautions when selecting your stone.